After-sales service
Hengyang Weiye Company in order to implement the user first policy, meet the requirements of the market and users, to provide users with high-quality after-sales service, increase product market competitiveness, extend the company's product quality, specially formulated the "Three Guarantees" and after-sales service implementation rules
1.For the company's products, the "Three Guarantees" shall be implemented within one year from the date of delivery, and the "Three Guarantees" shall be implemented for wearing parts according to different service periods"
2.The company's service tenet, once the user chooses the company's products, that is, enjoy the company's life-long service
3.The service procedure implements the "first inquiry responsibility system": the first person who receives the user's after-sales service information is the person in charge, who is responsible for immediately feeding back the service information to the person in charge of the service department, and key customers report the service information to the general manager and track the service results.
4.The person in charge of the service arranges the service personnel and implements the service content within one hour after receiving the information.
5.Service principle: first resume production, and then analyze the reasons. After the service personnel arrive at the scene, they will repair the equipment as soon as possible, and try their best to repair the equipment in a short time to ensure that the user can resume production. After recovery, analyze the cause of the failure together with the user to avoid recurrence.
6."Three Guarantees" service personnel prepare before departure: 1. Product number and factory date. 2. Fault analysis provided by the user. 3. Fault preliminary analysis. 4. Prepare accessories and related maintenance tools.
7."Three Guarantees" service personnel arrived at the scene within 24 hours after receiving the service information
8."Three Guarantees" service personnel should be positive and enthusiastic, all urgent users are anxious, think what users think, and provide users with good service quality
9.After-sales expenses: 1. During the "Three Guarantees" service period, all non-customer use reasons are free; 2. If the "Three Guarantees" period is exceeded, only the cost of accessories, service personnel and travel expenses will be charged. No other fees will be charged.
