after-sale service
Hengyang Weiye company formulates the "Three Guarantees" and after-sales service implementation rules in order to implement the policy of "user first", meet the requirements of the market and users, provide users with high-quality after-sales service, increase the market competitiveness of products, and extend the quality of the company's products
1. Allproducts of our company shall be quaranted within one year from the date of delivery, and yulnerable parts shal be quaranted within diferent senvice life
2、 The company's service tenet, once users choose the company's products, that is to enjoy the company's lifelong service
3. The service procedure implements the "first question responsilbity system":the first person who receives the after-sales serice information from the user is the person
in charge, who is responsilble for immediately feeding back the senvice information to the person in charge ofthe service department, and the key customers report the
service information to the general manager and track the service results.
4. The person in charge of service shal anrange the service personnel and implement the service content within one hour after receiving the informatior
5. Servce pnnciple, resume producion irst. then anavze the reason, After the servce personnel arive atthe scene, repair the eouioment as soon as posible. and trv
their best to renarthe eouoment in the shotest fimeto enswethattheuser can resume producion After recoveny anawze the cause ofthe falue toaether wth the use
to avoid recurrence.
6. Prepalraton before deparue: 1. Product number and delveny date, 2 faut analsis provided bvusers 3. Preiminaryfaut analsis 4 Prepare accesones and relevan
maintenance tools.
7.. "Three Guarantees" service personnel arrived at the scene within 24 hours after receiving the service information
8. "Thre Guarantees" serice personnel should be positive and enthusiastic, be eager to meet the needs ofusers, and think what userswant so as to provide users with
super first-class service quality
9. Afer sales expenses: 1. During the "Three Guarantees" service penod, it is free of charge ifit is not caused bythe customer's use: 2.Bevond the "Thre Guarantees
period, only the cost of parts, service personnel and travel expenses are charged. No other fees will be charged.
