- Time of issue:2021-03-11 10:09:32
Hengyang Weiye company formulates the "Three Guarantees" and after-sales service implementation rules in order to implement the policy of "user first", meet the requirements of the market and users, provide users with high-quality after-sales service, increase the market competitiveness of products, and extend the quality of the company's products
1、 All products of our company shall be guaranteed within one year from the date of delivery, and vulnerable parts shall be guaranteed within different service life
2、 The company's service tenet, once users choose the company's products, that is to enjoy the company's lifelong service
3、 The service procedure implements the "first question responsibility system": the first person who receives the after-sales service information from the user is the person in charge, who is responsible for immediately feeding back the service information to the person in charge of the service department, and the key customers report the service information to the general manager, and track the service results.
4、 The person in charge of service shall arrange the service personnel and implement the service content within one hour after receiving the information
5、 Service principle: resume production first, then analyze the reason. After the service personnel arrive at the scene, repair the equipment as soon as possible, and try their best to repair the equipment in the shortest time to ensure that the user can resume production. After recovery, analyze the cause of the failure together with the user to avoid recurrence.
6、 Preparation before departure: 1. Product number and delivery date. 2. Fault analysis provided by users. 3. Preliminary fault analysis. 4. Prepare accessories and relevant maintenance tools.
7、 "Three Guarantees" service personnel arrived at the scene within 24 hours after receiving the service information
8、 "Three Guarantees" service personnel should be positive and enthusiastic, be eager to meet the needs of users, and think what users want, so as to provide users with super first-class service quality
9、 After sales expenses: 1. During the "Three Guarantees" service period, it is free of charge if it is not caused by the customer's use; 2. Beyond the "Three Guarantees" period, only the cost of parts, service personnel and travel expenses are charged. No other fees will be charged.
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